Click here
Sneha Pellissery — Business & Product Analyst Portfolio
Business and Product Analyst specializing in clean, user-friendly digital experiences by blending creativity with functionality
Location: Dublin, Ireland
LinkedIn
Introduction: Who I Am as a Product Manager
I specialize in creating clean, user-friendly digital experiences by blending creativity with functionality. With a strong background in product management, ownership and analysis, I focus on problem solving while building scalable products.
Nearly 4 years of experience delivering large-scale IT and digital transformation projects. Skilled in project planning, backlog refinement, Agile delivery, and stakeholder collaboration. Strong ability to translate technical information into clear business language.
Summary: My Product Management Philosophy & Approach
Cross-Functional Collaboration
Stakeholder engagement across sales, technology, and operations
Data-Driven Analysis
Requirements gathering, functional specifications, process mapping
User-Centered Design
Focus on clean, user-friendly digital experiences
Agile Delivery
Project planning, backlog refinement, sprint monitoring
Certified Scrum Product Owner (CSPO) . Completed Product Management Bootcamp.
Education & Professional Development
1
Master of Business Administration (General)
Dublin Business School, Dublin, Ireland | 2024-2025
2
Bachelor of Engineering (Information Technology)
Mumbai University, Mumbai, India | 2016-2020
3
Continuous Learning & Certifications
Demonstrating a commitment to ongoing professional development, Sneha has acquired several key product management and analysis certifications, often through project-based learning:
  • Certified Scrum Product Owner (CSPO) | 2025
  • Pragmatic Institute Certified (PMC-III) | 2023
  • Product School Product Management Certificate | 2021
  • Google Analytics Individual Qualification | 2023
Work Experience: Driving Product Success
Customer Service Specialist
Teleperformance (Meta Project) | Dublin, Ireland | October 2025 - Present
  • Provide frontline technical and functional support for digital systems
  • Collaborate with product, compliance, and IT teams for system enhancements
  • Develop problem-solving frameworks and comprehensive documentation
  • Coordinate cross-team dependencies to optimize operational workflows
Business Analyst
Mumbai, India | February 2022 - August 2024
  • Partnered with stakeholders to gather requirements and produce functional specifications
  • Led project planning, backlog refinement, and sprint monitoring within Agile frameworks
  • Facilitated cross-functional workshops to optimize workflows
  • Designed operational reports and dashboards to monitor adoption and efficiency
  • Contributed to Digital KYC automation, Jio Business App, Self-care Portal, Jio One Pay integration
Quality Analyst
Mumbai, India | September 2020 - February 2022
  • Conducted end-to-end testing to ensure quality, usability, and regulatory compliance
  • Collaborated with analysts and developers to identify system reliability issues
  • Supported Agile sprint cycles through validation and documentation
  • Mapped workflows and identified pain points for process improvements
Freelance Coding Instructor
Byjus Future School | 2020-2023
  • Delivered structured technical lessons to diverse learners
  • Simplified complex concepts while tracking progress
Skillset: Tools & Competencies
Product Skills
  • CSPO - Scrum
  • Project Management
  • Product Lifecycle
  • User Story Development
  • Wireframing (Miro, Figma, Balsamiq, Lucidspark)
Analysis Skills
  • Requirements Gathering & Analysis
  • Business Process Mapping
  • User Requirements Specifications (URS)
  • Functional Requirements Documents (FRD)
  • Use Cases & User Stories
Technical Skills & Tools
  • Azure DevOps, Jira
  • Microsoft Office 365
  • SQL
  • Gen AI
  • SDLC Understanding
Soft Skills
  • Stakeholder Engagement
  • Cross-functional Collaboration
  • Process Improvement & Risk Mitigation
  • Communication Skills
  • Customer Empathy
  • Technical Translation for Non-technical Audiences
Additional Skills
Languages: English (native)
Technical: Python basics, API fundamentals, HTML/CSS, Agile
Projects: Showcasing My Work
Jio Business App
One stop solution for SMB customers to manage their services and account.
Digital KYC
Converted offline KYC process to convenient and user-friendly digital journey.
Coupon & Voucher Management System
Robust voucher management module for B2B clients with creation, customization, and tracking at scale.
Sim Lifecycle Management
Designed fool-proof process for SIM requests to reduce manual efforts and eliminate delays.
Service Request Journey Revamp
Enhanced Service Request journey which improved user experience.
Threads Enhancement
Feature & UX enhancement for product bootcamp.
Swiggy Dineout User Journey
User journey mapping project focused on enhancing the dining experience for Swiggy Dineout users, identifying pain points and opportunities for improvement.
Unacademy User Personas
Persona development work, including demographic information, behaviors, motivations, and goals, to inform product design and strategy.
Rental Application for Real Estate
Designed wireframes, defined key features, and mapped the complete user journey for a new real estate rental application, focusing on intuitive user experience.
Case Study: Digital KYC Transformation
01
Problem
Offline KYC process was inconvenient, time-consuming, and created friction for customers.
02
Research
Analyzed customer pain points, regulatory requirements, and digital transformation opportunities.
03
Solution
Converted offline process to convenient and user-friendly digital journey with automated workflows.
04
Implementation
Collaborated with cross-functional teams to ensure compliance and seamless integration.
05
Impact
Improved customer experience, reduced processing time, and enabled scalable digital onboarding.
Additional Highlights & Contributions
Product Management Certification
CSPO certified with hands-on project experience.
Quality to Product
Unique perspective from QA background bringing quality-first mindset.
Digital Transformation
Led multiple automation and digitalization initiatives.
Cross-Functional Leadership
Facilitated workshops across sales, technology, and operations teams.
Work With Me
Let's Build Something Amazing Together
I specialize in creating clean, user-friendly digital experiences by blending creativity with functionality. Whether you're looking to discuss product opportunities, collaborate on digital transformation projects, or explore how I can help solve complex business challenges, I'd love to connect.
📍 Location
Dublin, Ireland
📱 Phone
+353 892456549
Available for full-time product management roles, consulting engagements, and speaking opportunities.
Made with